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Set Up |
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How To Use |
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Features & Benefits |
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Help & Resources |
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Learn commands that enable you to enter your customer’s e-mail address in a PNR, uniquely configure each e-mail message and itinerary and send the e-mail through the Sabre system.
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PNR E-mail Address Field Syntax |
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| PE‡{e-mail address}‡{action code}/{addressee name}¤{language code}-{name association} |
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| Required Format |
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PE‡{e-mail address}‡ |
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Minimum Requirement |
PE‡JSMITH@IBM.NET‡ |
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Data Elements |
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| PE‡{e-mail address}‡{action code}/{addressee name}¤{language code}-{name association} |
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Data Elements |
PE‡JSMITH@IBM.NET‡CC/JOHN P. SMITH¤F-1.1 |
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e-mail Address |
JSMITH@IBM.NET |
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Action Code | CC (Carbon Copy) |
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Addressee Name | JOHN P. SMITH |
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Preferred Language | F (French) |
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PNR Name Association # | 1.1 |
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Preferred e-mail Language Override |
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The language of each e-mail message and itinerary may be customized for each e-mail recipient in the PNR by optionally indicating the desired language in the e-mail address field. This will override the Default Agency Language Preference field in the TJR (see Default Agency Language Preference).
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Example: |
PE‡JOHN.DOE@YOURMAIL.COM‡TO/JOHN DOE¤E |
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Current valid Language Codes are: |
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E=English
F=French
S=Spanish
P=Portuguese
I=Italian
G=German
V=Swedish
R=Greek
C=Simplified Chinese
H=Traditional Chinese
J=Japanese
K=Korean
T=Thai
U=Russian |
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E-mail Body Text Customization |
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You can customize up to three lines of text in the Virtually There EM, EMI or EMT e-mail using the following coded remark in the PNR.
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Example: |
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5V‡EM- |
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The e-mail displays up to the first 3 remarks lines with the 5V‡EM- designation, with a 65 character maximum per line. The three remarks lines will create a paragraph in the e-mail just below the first intro paragraph. A space will be added between PNR lines if necessary, and the text will appear in all caps within the e-mail. The text will always be displayed exactly as it is entered in the PNR, and will not be translated when using a language indicator. Remember to type the text in the same language you select for the email.
Example: If you enter these PNR coded remarks:
This is what the first part of the EM e-mail would look like:
This is what the first part of the EMI e-mail would look like:
And this is what the first part of the EMT e-mail would look like:
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Segment Remarks on Itinerary |
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Did you know that Sabre system itinerary remarks appear on your customers' Sabre Virtually There itineraries? Just use the 5‡S format to input your remarks to your travelers, e.g. 5‡S1 PLEASE CHECK IN 60 MINUTES PRIOR TO SCHEDULED DEPARTURE. (S1 = segment 1). If you want your remarks to appear at the top of your Virtually There itinerary, use the 5‡S0 format, e.g. 5‡S0 THANK YOU FOR YOUR BUSINESS. |
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All other 5‡ remarks will appear in the agent remarks section located at the bottom of the itinerary page. |
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Setting Up the "From" Name and "From/Reply-To" e-mail Address |
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The "From" name is taken from the TRAVEL MAILING AGENCY NAME field in the TJR of the agency that currently owns the PNR. If the TJR does not contain a TRAVEL MAILING AGENCY NAME field, Virtually There will place the following default From Name in the outgoing e-mail message:
From: Your Sabre Travel Consultant
The From and Reply-To e-mail addresses are taken from the Default Agency From/Reply-To e-mail Address (which isn't called that, it is TRAVELER MAILING EMAIL) in the TJR of the travel agency that currently owns the PNR. See TJR Formats for more information on customizing the site for your agency. |
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Overriding the Default "From" Name (Agency From/Reply-To e-mail Address) |
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The default TRAVELER MAILING EMAIL (Agency From/Reply-To e-mail Address) field in the TJR may be overridden in the PNR with an e-mail address entry using the FR/ (From) action code. This will enable your clients to reply to a specific agent in your office.
Format: PE‡JANE123@SVT.COM‡FR/JANE SMITH CTC
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Setting Up Carbon Copy (CC) or Blind Carbon Copy (BCC) Addresses and Names |
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The TO Address and TO Name are taken from the TO/ e-mail address(es) in the PNR. The TO Name is taken from the optional name section of the e-mail address. Text following the TO/ indicator in the e-mail address field is considered the TO Name. See PNR E-mail Address for more information.
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End, Mail Commands |
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This End-Transaction command will simultaneously End-Transact the PNR and generate an e-mail message from Virtually There.
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Format: | EM (End & E-mail) |
The End and e-mail command will transmit e-mail messages to each e-mail address in the PNR. A record of each EM entry is logged in PNR history.
A successful EM entry will return the existing End Transaction response and acknowledgment of the e-mail request.
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Syntax: |
OK {current time} {record locator} |
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EMAIL REQUEST ACCEPTED |
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Example: |
OK 1355 WFZFSQ (Tulsa time and record locator) |
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EMAIL REQUEST ACCEPTED |
Hints on when and how to use the EM command:
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A single Virtually There e-mail message is good for the life of a PNR because the embedded hot link (URL) generates the itinerary from the latest version of the PNR in the Sabre system. The EM command should be used only after the PNR has completed the quality control process and the itinerary is ready to be viewed by the client. It is necessary to transmit a new e-mail message each time a PNR is changed. Inform your clients to retain the original e-mail transmitted for their PNR. They may view changes to their itinerary by opening the original e-mail message and clicking on the itinerary hot link.
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in order to send an e-mail, a PNR must contain at least one active segment and one e-mail address. |
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The EM command will not apply to Blocked Space Group PNRs. You must create an associate PNR in order for your customers to view their itinerary on Virtually There See F*FOX/CREATE/ASSOCIATED/PNR in the Sabre system for the correct formats. |
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End, Mail E-Ticket Receipt Notification |
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To send an e-mail advising your clients that their E-Ticket Receipt is available for viewing on Virtually There, enter EMT. E-ticket receipts are available for 71 days after date of issue.
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End, Mail E-Invoice Notification |
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To send an e-mail advising your clients that their Invoice is available for viewing on Virtually There, enter EMI. E-Invoices are available for 90 days after date of issue.
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End, E-mail and Redisplay |
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The redisplay action code EMR may be combined with the EM command.
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End, Mail and Add "High Priority" Status |
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Some e-mail client applications recognize a priority indicator in e-mail messages to distinguish messages designated as 'high priority'. Virtually There can optionally mark an outgoing e-mail message as 'high priority' using the EM‡PH command.
This option should be used appropriately and with discretion. The handling of 'high priority' e-mail messages will vary among different incoming e-mail servers and e-mail client applications.
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End, Mail, Select Addresses Associated with Names |
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Name selection criteria can be included with the EM command using existing name selection logic as long as the name number selected has an associated e-mail address in the PNR. (See PNR E-mail Address for more information.)
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EM‡N1.1 |
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EM‡N1-4 |
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EM‡N1,2 |
If the e-mail command includes a name selection, messages will be sent to all e-mail addresses associated with the selected names, plus all e-mail addresses in the PNR that are not name-associated.
In the example below, three e-mail addresses are entered into the PNR (see PNR E-mail Addresses Field), then an e-mail is requested with name selection. In this example, an e-mail message will be sent to John's secretary in addition to John's home e-mail address and Sam's home e-mail address.
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PE‡JOHN.DOE@IBM.NET‡JOHNS HOME EMAIL-1.1 |
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PE‡SAM.SMITH@YAHOO.COM‡SAMS HOME EMAIL-1.2 |
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PE‡JOHNS.ASST@YAHOO.COM‡JOHNS SECRETARY |
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EM‡N1,2 |
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End, Mail, Select E-mail Address(es) |
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E-mail address selection criteria can be included with the EM command using existing selection logic to reference the numbered e-mail address fields in the PNR. (Enter *PE to display numbered e-mail addresses in the PNR.)
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EM‡A3 |
(selects e-mail address 3) |
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EM‡A1-4 |
(selects e-mail addresses 1 through 4) |
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EM‡A1/2/4 |
(selects e-mail addresses 1, 2 and 4) |
If the e-mail command includes an E-mail Address Selection, messages will be sent only to those e-mail addresses selected.
In the example below, three e-mail addresses are entered into the PNR (see PNR E-mail Addresses Field) then an e-mail is requested with E-mail Address Selection. In this example, an e-mail would only be sent to John's home e-mail address and Sam's home e-mail address.
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PE‡JOHN.DOE@IBM.NET‡JOHNS HOME EMAIL-1.1 |
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PE‡SAM.SMITH@YAHOO.COM‡SAMS HOME EMAIL-1.2 |
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PE‡JOHNS.ASST@YAHOO.COM‡JOHNS SECRETARY |
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EM‡A1/2 |
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End, Mail and Request Return Receipt |
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You can request that a return receipt e-mail be sent to you once your customer opens the Virtually There e-mail message. The return receipt is returned to the Agency From/Reply-To E-mail Address specified in the agency TJR or the FR/ override entry in the PNR. If a From/Reply-To E-mail Address does not exist in the TJR or PNR, a Return Receipt will not be requested by Virtually There; however, the user will not receive an error message. This feature should be used with caution, as it will request a return receipt from each addressee in the e-mail message.
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EM‡RR |
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Note: Return receipt handling varies among inbound servers and e-mail client applications. It is possible that your customer's e-mail system does not support return receipt functionality. Furthermore, some e-mail client applications generate a return receipt when new e-mail messages are downloaded to the e-mail client application, while other applications do so only once the e-mail message is opened and viewed by the user.
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Combined EM Entries |
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The EM and EMR (End, Mail, Redisplay) commands can be combined with one or more qualifiers separated with a cross of Lorraine ( ‡ ).
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EM‡N1.1‡A1-3 |
(Selects name 1.1 and addresses 1 through 3) |
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EM‡A1‡RR‡PH |
(Selects name 1, Return Receipt and Priority High) |
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EMR‡N1-4‡RR |
(Selects names 1 through 4 and Return Receipt) |
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EMR‡A1-3‡PH |
(Selects addresses 1 through 3 and Priority High) |
The EM and EMR commands follow existing End Transaction logic and can be combined with other PNR commands when separated with an End-Item.
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Opt-Out Feature for High-Security Clients |
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Virtually There® includes an Opt-Out function that enables your agents to secure a PNR from being accessible through the Virtually There® Web site.
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Format: PE‡JANE123@SVT.COM‡FR/JANE SMITH CTC |
TM‡YES |
The Virtually There® Opt-Out command was designed to accommodate the special security needs of high-profile travelers, such as government officials, Hollywood stars, sports figures and other famous individuals, who have asked their travel agents to ensure that their information and travel plans are kept completely inaccessible outside the travel agency. To accommodate that requirement, and to protect Sabre and its agencies from legal exposure, the Opt-Out command will secure a PNR from being accessible through the Virtually There Web site. If the PNR is Opted-Out using the TMNO entry, no one - including the traveler and the booking agency - will be able to retrieve the itinerary from the Virtually There Web site.
The Opt-In command reverses the Opt-Out command and will re-enable access to the PNR through Virtually There.
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Format: PE‡JANE123@SVT.COM‡FR/JANE SMITH CTC |
TM‡NO |
It is necessary to End-Transact the PNR for the Opt-Out or Opt-In commands to take effect.
The Opt-Out command should be used only in rare situations where exceptional security measures are appropriate.
Agencies should avoid using the Opt-Out command (TM‡NO) in an agency zero level STAR, as this will prevent all PNRs for that agency from being accessible through the Virtually There Web site. Reversing this will require that each PNR be Opted-In (TM‡YES) individually. |
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